FAQs

Where are your orders being fulfilled from?
We work with a network of DTG printers & factories across the world. When you place an order, we will try to get your order fulfilled as close to your country as possible.
 
How much is shipping to my country?
Cost and methods of shipping will be shown during checkout.
 
What mode of payment do you accept?
1.) Credit/Debit Card via Paypal.
2.) Bank Transfer/Paynow for Singapore based customers.
 
Do you accept any other currency other than USD? 
If you wish to pay in your currency, do let us know and we will issue you a manual invoice via Paypal in your currency. Do note though that the conversion rates applies. 
 
I am from Singapore and i wish to pay via Bank Transfer, how do i go about doing that? 
Contact us and we'll provide you with the details. 
 
How fast will i received my order after making payment.
Printing and processing takes anything from 7 to 10 working days +/- depending on the queue for print upon confirmation of receipt of payment. Once your order has been printed and shipped out, you will receive a notification via email.
 
Why is the print on my apparel different/bigger/smaller than what is shown on the website?
All visuals on our website are digital mockups and our apparel are DTG printed, thus the print will appear bigger on the smaller size apparel and smaller on the bigger size apparel. As a general guideline, We will always max out the visual on your apparel.
 
What is your return/exchange policy like?
Due to the Print on Demand nature of our products, there is a No Returns, No Exchanges, No Refund policy. 
 
What if i ordered the wrong size?
The sizing chart provided on all product pages comes direct from the apparel manufacturer, the error of margin is close to zero. If in doubt, do measure using a measuring tape. 
 
I need to know the measurement of the apparel.
Measurements of the apparel are available on all product pages. Kindly refer to the sizing chart before placing an order.
 
You don't have my size.
Please contact us.
  
There is a design you have that i like but i would like it on a another kind of apparel instead, are you able to do it?
Yes, that is possible, due to the nature of our products, we are able to have the design on a variety of apparel ranging from organic tee to tank tops to long tee to rashguard, contact us talk to our customer service executives.
 
I have a custom design that i want to print, is that possible?
Yes, that is possible, we do custom prints as well, contact us and talk to our customer service executives.
 
Are you able to print custom designed rashguard and spats?
Yes, that is possible, we do custom prints as well, contact us and talk to our customer service executives.
 
I have a question but it is not answered here.
Email us.